Operations Health Scorecard

Where is your business losing time?

Eleven questions about how the business runs day to day. Pick the description closest to a normal week, not your best one. You get your score and your weakest area straight away, on this page.

About 3 minutes. Free. No email needed. Your answers stay in your browser unless you choose to send them.

Start the scorecard

1 of 11 · About the businessHow many companies, sites or locations does the business run?
2 of 11 · Documentation and proceduresA new hire starts on Monday. How do they learn the job?
3 of 11 · Documentation and proceduresSomeone key is off sick for a week. What happens to their work?
4 of 11 · Reporting and visibilityHow do you find out how last month went?
5 of 11 · Reporting and visibilityYou ask two people for the same number, such as revenue or open orders. What happens?
6 of 11 · Manual admin loadHow much of the team's week goes on copying information between tools, chasing approvals or re-typing data?
7 of 11 · Manual admin loadAn invoice, order or booking comes in. How does it move through the business?
8 of 11 · Owner dependencyIf the founder or owner stepped away for two weeks, what would happen?
9 of 11 · Owner dependencyHow many decisions reach the owner that someone else could make?
10 of 11 · Consistency across sites and teamsDo your sites, entities or teams do the same task the same way?

If you run a single site, think of teams or shifts.

11 of 11 · Consistency across sites and teamsHow easy is it to compare performance across sites, entities or teams?

If you run a single site, think of teams or shifts.